FAQ

FAQ - Your Shop

1. Orders

Q: Can I change or cancel my order after I place it?
A: Changes or cancellations can be made within 24 hours of placing your order. Contact our customer service at prinpro15@gmail.com


2. Delivery

Q: What are the delivery times?
A: We deliver within 3-7 business days depending on your location. Exact delivery times are indicated at checkout.

Q: What are the delivery costs?
A: Standard shipping is free. Otherwise, the cost depends on your location and is displayed before checkout.

Q: Do you ship internationally?
A: Yes, we ship to multiple countries. Check our shipping page to check destinations and fees.


3. Returns and exchanges

Q: What is your return policy?
A: You can return an unworn item within 30 days of receipt. Returns must be in their original condition, with tags and packaging.

Q: Am I responsible for return shipping costs?
A: Yes, return costs are the responsibility of the customer, except in the case of defective products.

Q: Can I exchange an item?
A: Exchanges are possible for one color. Contact our customer service to arrange this.


4. Payments

Q: What payment methods do you accept?
A: We accept payments by credit card (Visa, MasterCard, etc.), PayPal and [other specific methods].

Q: Are online payments secure?
A: Absolutely. Our platform uses SSL encryption to ensure the security of your data.


5. Products and sizes

Q: How to choose the right size?
A: Check our size guide available on the product page. If you have any doubts, contact us for personalized advice.

Q: Are the colors of the clothes true to the photos?
A: We do our best to ensure that the photos reflect the actual colors. However, slight variations may occur due to screen settings.


6. Customer Support

Q: How can I contact you?
A: You can reach us via:

  • Email : prinpro15@gmail.com

Q: What is the customer service response time?
A: We usually respond within 24 hours (excluding weekends and holidays).


7. Confidentiality and security

Q: Is my personal information protected?
A: Yes, we respect your privacy and your data will never be shared with third parties. Check our privacy policy for more details.

Q: How do I delete my account?
A: You can request deletion of your account by contacting our customer service.